As I am a kite surfer and couchsurfer, I like to travel in countries where I can do both! So I have initiated this Google doc spreadsheet where we can see where and when is the wind and if it will be easy to meet locals. It is far from complete and in a constant move.
I wish we would live in a wonderful word and I would be able to share this in public writing, but if you want to add/modify any data on this, I will be more than happy to give you an access. Just drop me a message!
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During one of my mission, I wanted to improve the support which was with simple emails.
As we were using the wonderful Redmine as a bug tracker, I found convenient to be able to forward bugs tickets and stuff directly into development projects.
After some research, I found the plugin Helpdesk.
It turn Redmine into an efficient ticketing software. Like before, users send an email and for each email a new issue and a contact (if not exist yet) are created. Helpdesk can handle the back and forth communication, attachment and send notifications. A crontab is running every minute to get new emails and inject them into Redmine.
Moreover, if you have any trouble, the developer Kirill is nice and helpful!
Welcome to my space! With over 10 years of solid IT project management experiences, I developed both management and technical skills. I learnt how to coordinate teams integrating the marketing, technical and administrative aspects of a project. View my resume.
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