Browsing articles by "Pierre, Author at :/doleans.net - Page 5 of 9"
Enter your password to view comments.

USA – NYC

This content is password protected. To view it please enter your password below:

Enter your password to view comments.

Montreal

This content is password protected. To view it please enter your password below:

Sunday, June 17th, 2012   Techno
2 Comments

Using Redmine as a help desk ticketing software

During one of my mission, I wanted to improve the support which was with simple emails.
As we were using the wonderful Redmine as a bug tracker, I found convenient to be able to forward bugs tickets and stuff directly into development projects.
After some research, I found the plugin Helpdesk.

It turn Redmine into an efficient ticketing software. Like before, users send an email and for each email a new issue and a contact (if not exist yet) are created. Helpdesk can handle the back and forth communication, attachment and send notifications. A crontab is running every minute to get new emails and inject them into Redmine.
Moreover, if you have any trouble, the developer Kirill is nice and helpful!

Enter your password to view comments.

Mexique

This content is password protected. To view it please enter your password below:

Pages:«123456789»

About me

Welcome to my space! With over 20 years of solid project management experiences, I developed both management and technical skills. I learnt how to coordinate teams integrating the marketing, technical and administrative aspects of a project. View my resume.